I have had this "no connection" report from Google Play and Words with Friends (WWF) 3 times so far, but now I can't correct it. My next call will be VZW, and then Cisco. Any reply to a Samsung support request is a bit more challenging. I have requested a change log from Google Play Store for their own recent app updates. It's laughable that factory rests are acceptable "troubleshooting". Not too mention the fact that should have little affect on the wireless network security when there was still an internet connection available.īoth Google Play Store and Samsung have blown me off with cookie-cutter "just factory reset" responses. Other than the updates to the SGS3 in the last two months, which did drain all of our batteries, the only other change to my network has been the addition of a femtocell - which was installed before the latest VZW kernel patch. My wireless network is primarily a Cisco Small business router, with some range extenders. All phones work fine on other routers / networks. One of the phones had to have play store set up and had never had data stored for any apps. uninstalling updates." Updates from Play Store resulted in timeouts and errors (listed above). Once again trying "clearing cache, clearing data, and. If any security is enabled, the internet works and every other connection (including amazon app store but Google Play Store will NOT download or update. If security is disabled, all work without any problems. UPDATE: I have now tested 3 similar Samsung GS3 on the same router, all using the latest v4.1.2. In my configuration, using the same router, on a different VLAN, WPA2 is disabled, all security protocols disabled-on the same device, with the same carrier, on the same network- the Samsung Galaxy S3 has no problems downloading from Play store. Others have had success changing security protocol to WEP, 64bit encryption, I intend to test further security protocols. So far, I have only tested disabling the security protocols. Issue: if you connect to a WiFi connection using WPA2 Personal and attempts to dowload/update from the Play store hang and/or result in error 495 and 923. ![]() After a little investigation, i was able to isolate a possible cause for my issue, and maybe others, as well as a (temporary) workaround: I'm using the latest Android version 4.1.2 (tested on VZW JZO54K.I535VRBMF1) I started experiencing this issue after one of the most recent updates to 4.1.1 or 4.1.2.
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